Frequently asked questions

Who can place an order?

We sell products to B2C and B2B. Both a (professional) do-it-yourself person and an (industrial) company can contact us for the necessary products.

How can I place an order?

You can order as follows:

Step 1: Select the desired products and click on [Add to cart] to place the item in your shopping cart.

Step 2: Check the shopping cart. Is it correct?

Step 3: Log in or create an account. Already logged in? Then we skip this step.

Step 4: Enter the correct billing information and the desired payment and delivery method: shipping or collection at our warehouse.

Step 5: Check your order details and click [Confirm Order].

Step 6: After ordering you will receive a confirmation email with details of your order and an expected delivery date.

If you have chosen delivery and your order weighs less than 70kg, you will receive an email from our transport distributor with a Track & Trace code. This allows you to easily track your order.

If you do not receive this email, please check your spam or junk mail.

Step 7: Comments or questions? Please fill out the contact form that appears at checkout

Is your desired product out of stock? Our products remain on order at all times. After checkout, you will receive a confirmation email where you can expect your order within 8-15 business days, depending on the product.

Can I change or cancel my order?

As soon as you have placed an order, we will immediately start processing it.

This makes it impossible to change or cancel an order. We recommend that you check that all details are filled in correctly before completing the order.

How do I know that my order has been received correctly?

After successfully placing your order, you will receive a confirmation email. We will then start processing your order and you will receive an order confirmation within 1-2 business days. This order confirmation contains the order number and an overview of the products ordered.

When the order is ready for shipment you will receive a third email containing the sales slip. This order form contains the order number and an overview of the products ordered. If you have chosen delivery and your order weighs less than 70kg, you will receive an email from our transport distributor with a Track & Trace code. This allows you to easily track your order.

Once the order is on its way, we will also send you the invoice by email.

If you do not receive these emails, please check your spam or junk mail.

Is something wrong? Please contact our customer service.

Can I track the status of my order?

If you have chosen delivery and your order weighs less than 70kg, you will receive an email from our transport distributor with a Track & Trace code. This allows you to easily track your order.

If you do not receive this email, please check your spam or junk mail.

Delivery times vary depending on the destination of your order. If your order is in stock and you place it before 12:00 noon, it will be delivered within 2 working days in Belgium, the Netherlands and Germany.

For deliveries outside these countries, but within Europe, the delivery time depends on the transport distributor.

Urgent delivery? This is possible, provided that the costs are for your own account. Please contact our customer service